1. How to place online order on www.apollowine.com?

To order on www.apollowine.com :

  • you have to choose the products you like when click on "BUY"button. So the products are added to your virtual "Basket".
  • when finish to add product you have to click on "Order" button which leads to your virtual basket.
  • in your virtual "Basket" you define the quantity, place of delivery and payment methods for your order.
  • you fill in and verify requested mandatory information ( name, family name, phone, address and e-mail). For new customers we require e-mail address. For registered customers you need to sing in your rofile.
  • if you choose bank payment method "Credit/ Debit Card" you are forwarded to secured page of our bank partner ( United Bulgarian Bank) where you fill in your bank card information to fulfill your payment.
  • when pay with bank card ( this service is not available yet, you will be informed soon for its activation):
    • A payment page of our servicing bank opens, where you enter your card details
    • If you are registered for the Verified by Visa or MasterCard SecureCode authentication services, an authentication page of your card issuer opens, where you type your authentication password or code.

                                                                                        

    • If the transaction is successful, a transaction receipt is displayed onscreen, which you print or save.   
  • When choose to pay cash on delivery: You choose option "Cash" and pay the amount of your order to our delivery partner. The option "Cash on delivery"is availlable only for orders with delivery adress in Bulgaria.
  • When you are ready with your selection and confirmed the delivery and payment information, you click on "CONFIRM"button and then you have succesfully completed your order.

2. How to track the shipping progress of my order?

When you successfully order product on www.apollowine.com , we send you confirmation e-mail for accepting your order on the e-mail you have provided to us.

Then we prepare your order and submit it to our delivery partner for delivery. You receive an e-mail with the date of your order delivery.

For the exact day and hour of the delivery you will reveice message or call on the provided by you telephone from the delivery partner

3. What are available currences for payment?

APOLLOWINE.COM accept payments only in Bulgarian Leva ( BGN).

Every payment in different than BGN currency is a subject to bank charges and commisions from the bank of the card holder. 

* for international direct bank deposit to Apollowine bank account are applicable additional bank taxes depending on the amount of deposited money ( not less than 25bgn, appr. 13euro) or 0.2% ot the deposited amount of money.
              

4. How can I pay my order?

APOLLOWINE.COM provide three ways of payment:

  • With bank credit of debit card ( VISA, VISA Electron, V-Pay, MasterCard, MasterCard Electronic, Maestro)

  • Pay Cash-On-Delivery ( COD) to courier
  • Direct bank deposit to Apollowine Ltd bank account:

    Bank Account in BGN currency
    SWIFT: UBBS BGSF
    IBAN: BG49 UBBS 8002 1075 2329 30
    BANK: United Bulgarian Bank

     Bank Account in EUR currency
     SWIFT: UBBS BGSF
     IBAN: BG11 UBBS 8002 1446 7502 10
     BANK: United Bulgarian Bank


* Transaction fee of 12 euro is applied to all international orders paid by direct deposit to our account

6. All you need to know about EN PRIMEUR campaign on www.apollowine.com

What is En Primeur?

En primeur originates from french words meaning pre-launch sale ( sales in advance before offical launch on the market). In fact htis is a purchase of wine before bottling and officially released on the marker. The wines are older vintages ( not recent) and you buy it not but receive it in a certain period after that . Each of out TOP En Primeur wines is a reflection of the character and teroirre of the regions it originates, of the winemaker and winery concept where it is created.

Which wine Apollowine.com defines as Top Wines En Primeur?

  • Those are wines ( white, red or sparkling traditional method) from older vintages which reflects the terroire uniqueness and character of origin!
  • Those are wines ( white, red and sparkling traditional method) that Dimitar Nikolov WSET Advanced Certified, explored, discovered, tasted and judged with the highest points on the Bulgarian market!

How does En Primeur mechanism works?

  • En Primeur wines are purchased before official release on the market while still age in the cellars
  • As a guarantee of the quality and oirigin of the En Primeur wine, Apollowine sends Certificate of Origin attesting your ownership of the purchased bottles.
  • after the period of purchase is finished, all wines are carefully cellar in our temperature controlled warehouse . After delivery address elaboration with the owner, Apollowine delivers all purchased En Primeur wines to your door.

Why should I buy TOP Bulgarian En Primeur wine?

  • Because En primeur has guaranteed lower price that the official price when it will be released on the market
  • Because buying wine En Primuer is the only way to guarantee you quantites of a limited top and rare wines ( some wineries produce even only a barrel of them). Don't wait for the last call to purchase En Primeur wines.
  • Because you have solutions for special moments when you have to decide what bottle to open or to gift special people.

What do I pay?

The En Primeur price is guaranteed lower ( VAT included)  from the official price on release for the period stated.

What are the payment methods?

With bank card you prepay a 100% at the moment of placing order. You receive an e-invoice for the advanced payment that secures your payment.

With cash-on-delivery you pay 50% of the total amount at the moment of purchase ( once invoice is delivered to you) and 50% - the remaining amount is payable at the moment of physical delivery of the wines. In case of refusal, Apollowine keeps the right to use the paid amount for the expenses made for this order.

What do I receive at payment?

Once you select and order TOP En Primeur wine/s, you pay 100% of the amount in advance. Apollowine sends you a Certificate of origins ( and invoice for advanced payment) that guarantees your purchase.

When is En Primeur wine delivered?

En primeur wines are open for purchase during the stated period of time with final date. Please pay attention to the period for purchasing. Period for delivery depends on the winery and could be extended for which you will be informed in advance.

PURCHASE Period: Start of En Primeur 2017 soon

DELIVERy Period: Start of En Primeur 2017 soon

6. Delivery Terms & Conditions

All online placed orders are delivered to the address provided by the customer from our logistics partner SPEEDY and their international partners. All orders in Bulgaria are delivered by Speedy.

Shipping cost for 1, 2, 3  is 6 bgn ( leva)

4 up to 6 bottles ( or less than 10kg) is 8 bgn ( leva)

6 to 12 bottles is 12bgn (leva)

13 - 18 bottles is 15bgn ( leva)

Shipping cost for orders over 150bgn(leva) is FREE**

*** Delivery cost for Sofia city is 6bgn ( leva) , no quantity limits

* a bottle is 0.75l

** FREE delivery is available only on the teritorry of Bulgaria

All shipping and hangling expences are payable at the moment of order placement when using the bank card payment method or at moment of delivery when preffered payment methos is cash-on-delivery.

Delivery time:

  • not later than 2 ( two) working days - for the teritorry of Sofia city and the rest of Bulgaria, if order is placed before 11 a.m.
  • delivery on the next day is possible only if the order is placed before 11am and all ordered articles are available at the time of purchase
  • not later than 3 ( three) working days - for the teritorry of Sofia city and rest of Bulgaria, if order is placed after 11a.m.

Apollowine do not guarantee the availability of all ordered articles. In terms of impossibility to deliver because of unavailablity at the producers celler or bin ended product , Apollowine will inform you within 24 hours for the current availability of the requested product/s. If the ordered products were paid with bank card, Apollowine will offer a replacement or will reimburse the full amount of the unavailable products.

The wines are appropriately packaged due to shipping requirements.

The order is delivered to the Customer or third party that accepts and confirm acceptance in the name of the Customer by signing the documents requested from the delivery company. In case that Customer is not available at the adress at the time of delivery, the delivery company leaves a message for second delivery. In the case of second delivery, it is Customers responsibility to contact the delivery company and arrange a suitable time for pick up.

7. International delivery - terms and conditions

 Apollowine.com  deliver orders to the following countries:

 

  UP TO 10KG/6BTL UP TO 20KG/12 BTL UP TO 30KG/18BTL 30-100KG/19-60BTL 100 -200KG/ 60-120BTL
COUNTRY DELIVERY TIME BGN EURO BGN RUTO BGN EURO BGN EURO BGN EURO
                       
Romania
Greece
Germany
1-2 days
1-2 days
3-4 days
30
30
50
16
16
26
48
48
60
25
25
31
60
60
70
31
31
35
100
100
150
52
52
75
175
175
280
89
89
145
Austria 3-4 days 60 31 70 36
80
41 180 92
280
145
Hungary 3-4 days 60 31 70 36
80 41 180 92
280
145
Belgium 3-5 days 70 36 80
41 95
46
200 105 320 165












Denmark 3-5 days 70 36 80
41 95
48
200 105 320 165
Italy 3-5 days 70 36 80
41 95
48
200 105 320 165
Luxembourg
3-5 days 70 36 80
41 95
48
200 105 320 165
Poland 3-5 days 70 36 80
41 95
48
200 105 320 165
Slovakia 3-5 days 70
36
80
41
95
48
200 105
320
165
Slovenia 3-5 days 70 36 80
41 95
48
200 105 320 165
France 3-5 days 70 36 80
41 95
48
200 105 320 165
Netherlands 3-5 days 70 36 80
41 95
48
200 105 320 165
Croatia 3-5 days 70 36 80
41 95
48
200 105 320 165
Czeck Republic 3-5 days 70 36 80
41 95
48
200 105 320 165
Estonia 5-7 days 90 46 105 55 115 60 280 145 450 230
Spain 5-7 days 90 46 105 55 115 60 280 145 450 230
Latvia 5-7 days 90
46
105 55 115 60
280 145 450
230
Lithuania 5-7 days 90 46 105 55 115 60 280 145 450 230
Portugal 5-7 days 90 46 105 55 115 60 280 145 450 230
Finland 5-7 days 90 46 105 55 115 60 280 145 450 230
Sweden 5-7 days 90 46 105 55 115 60 280 145 450 230


* For shipping to UK please contact us by email: wine@apollowine.com or phone ( +359898701183) for all details and requirements.

* For shipping to Switzerland and Monaco please contact us by email: wine"apollowine.com or phone +359 898 701183 for additional details and requirenents.


* 1 case = 6 bottles ( 0.75l) = 10kg

* 2 cases  =12 bottles ( 0.75l) = 20kg

* 3 cases = 18 bottles (0.75l) = 30kg

All international orders are packed in our special transportation box with foam construction for minimizing damages.

The transportation box cost is included in the total shipping& handling fee

1 transportation case for 6 bottles ( 0.75l) - 16 bgn / 8 euro

1 transportation case for 12 bottles ( 0.75l)  - 32 bgn/ 16 euro

1 transportation case for 18 bottles ( 0.75l) - 44bgn / 22euro

All order up to 3 cases are mandatory shipped in our transportation cases.

8. Online Dispute Resolution

The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.

Follow the link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage